Exchange and return policy

Now you can enjoy the worry-free shopping experience from Hana Cart - as we have simplified the return policy and made it more transparent to ensure the satisfaction of our dear customers

Here is a card that guarantees you that there is no reason to think or hesitate before purchasing any item you want, because our goal is to make the shopping process enjoyable, easy and convenient for you

For this, we will ask the most questions that you may encounter

- What if I receive a damaged and/or incorrect item

- What if I receive a wrong item

- What if the size is wrong

All you have to do is contact us via email: cs@hanacart.com

Or contact 00966500072812 via WhatsApp

With the order number and a picture of the product attached, along with writing the reason for the return

After receiving your message, we will send a bill of lading to your email, and all you have to do is

Print the policy, attach it to the shipment, and deliver it to the nearest office of the shipping company

Important points that you should know to avoid rejection of the return request

The return request must be submitted within 3 days of the date the order was received

Discounted products are completely non-returnable

The item must be in its original form and without any changes (unassembled and in its original packaging)

Upon receiving the product, we will verify its condition, and then return the value of the commodity within 7-12 working days, depending on the source of your credit card. In the event that the above points are not adhered to, the return process is considered rejected

Please note that some commodities are not subject to the return policy at all, due to health reasons, and they are as follows: (clothes of all kinds, cups and trays)

In the event of receipt (damaged and/or invalid item, wrong item) we will cover the value of the return shipping fee and refund the full value of the item to you

Wood engraving and custom printing products are not subject to the exchange and return policy at all